Exporting Tickets in CRM Leaf

Exporting tickets is useful for:

• Audit and compliance purposes
• Reporting and KPI tracking
• External reviews or third-party handovers
• Offline backup or detailed internal analysis

How to Export Tickets

1. Go to:
   Work > Tickets
2. Apply filters (by date, project, priority, agent, etc.), if needed
3. Click the Export button

The file is downloaded in .xlsx (Excel) format

Fields Included in the Export:

• Ticket ID
• Subject
• Description
• Status
• Priority
• Assigned Agent
• Creation Date
• Resolution Date

Ticket exports allow support teams and managers to review performance, identify patterns, and ensure no requests fall through the cracks.